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Episodes matching Category Tag of: Customers

Episode Air Date
341-The Slam Monday, April 5, 2010
345-Service Standards Friday, April 9, 2010
356-Oh No, Another Admission Monday, April 26, 2010
365-The Nightmare Customer Friday, May 7, 2010
367-Culture Change Tuesday, May 11, 2010
379-Readmissions To Hospitals Thursday, May 27, 2010

Every since my director and I met you at our MAHAP Conference in Lansing last fall. First we were talking about you to all our access staff and now thanks to Clintcast.com we are listening to you. I 'll be in my office and staff will walk by and say "who is that guy?" and after they stop and listen they're hooked. I am at a time in my career when your humor and good advise keeps the energy flowing!

-Barb Lahti