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Episodes matching Category Tag of: Customers

Episode Air Date
341-The Slam Monday, April 5, 2010
345-Service Standards Friday, April 9, 2010
356-Oh No, Another Admission Monday, April 26, 2010
365-The Nightmare Customer Friday, May 7, 2010
367-Culture Change Tuesday, May 11, 2010
379-Readmissions To Hospitals Thursday, May 27, 2010

Every since my director and I met you at our MAHAP Conference in Lansing last fall. First we were talking about you to all our access staff and now thanks to we are listening to you. I 'll be in my office and staff will walk by and say "who is that guy?" and after they stop and listen they're hooked. I am at a time in my career when your humor and good advise keeps the energy flowing!

-Barb Lahti