Clintcast Search

Here are past episodes tied to specific categories/keywords.

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Episodes matching Category Tag of: Customers

Episode Air Date
169-MR-DD Services Thursday, August 6, 2009
170-Handling Aggressive Customers Friday, August 7, 2009
184-The Customer Experience Thursday, August 27, 2009
190-Handling Difficult Families Friday, September 4, 2009
197-I Have The Time Tuesday, September 15, 2009
229-Preparation For Difficult Families Thursday, October 29, 2009
230-Common Purpose Friday, October 30, 2009
233-Rapid Cycle Scripting Practice Wednesday, November 4, 2009
237-Technology Revisited Tuesday, November 10, 2009
245-The New Healthcare Customer Friday, November 20, 2009
249-The Great Holiday Weekend Thursday, November 26, 2009
252-The Hand Tuesday, December 1, 2009
257-The Customer Experience Tuesday, December 8, 2009
261-Great People Monday, December 14, 2009
282-Graduation Tuesday, January 12, 2010
287-Respectful Passing Tuesday, January 19, 2010
310-Customized Concierge Service Friday, February 19, 2010
315-Paul Collins Friday, February 26, 2010
323-It's About Them Wednesday, March 10, 2010
333-Your First Job Wednesday, March 24, 2010

[We] first heard Clint speak at a VHCA seminar 1 year ago - took a suggestion and put it into practice - let staff hire staff - started this immediately after the session - so we finished the year lowering our turnover from 47.4% building wide to 29.7% - and reduced LNA turnover by 13% alone!! Staff very much are vested in new employees and their success is the veteran staff's goal now - much happier workplace as well - not constantly retraining.

-Rose Mary Mayhew