Here are past episodes tied to specific categories/keywords.
Select an episode listed below for further details regarding that specific episode and to hear the associated podcast.
Episodes matching Category Tag of: Customers
|20-Universal Access to Healthcare|
|27-No Excuse Policy|
|38-Satisfied vs Dazzled|
|40-Products vs Services|
|71-Rules of 3|
|100-Adopt a Resident|
|105-Welcoming New Admissions|
|109-Surveyors As Customers|
|111-Meals or Milkings|
|118-The Weekend in Long Term Care|
I have enjoyed Clint for the last 25 years. He is always entertaining and right on point. It has made a difference in my day to day involvement with residents, families and staff. Keep up the great work.-Geoffrey Henry