Clintcast Search
Here are past episodes tied to specific categories/keywords.
Select an episode listed below for further details regarding that specific episode and to hear the associated podcast.
Episodes matching Category Tag of: Customers
| Episode | Air Date |
|---|---|
| 20-Universal Access to Healthcare | Friday, January 9, 2009 |
| 27-No Excuse Policy | Tuesday, January 20, 2009 |
| 38-Satisfied vs Dazzled | Wednesday, February 4, 2009 |
| 40-Products vs Services | Friday, February 6, 2009 |
| 41-Difficult Customers | Monday, February 9, 2009 |
| 51-'Old' People | Monday, February 23, 2009 |
| 57-Alzheimers Breakthrough | Tuesday, March 3, 2009 |
| 66-Customer Service | Monday, March 16, 2009 |
| 71-Rules of 3 | Monday, March 23, 2009 |
| 100-Adopt a Resident | Friday, May 1, 2009 |
| 105-Welcoming New Admissions | Friday, May 8, 2009 |
| 109-Surveyors As Customers | Thursday, May 14, 2009 |
| 111-Meals or Milkings | Monday, May 18, 2009 |
| 118-The Weekend in Long Term Care | Wednesday, May 27, 2009 |
| 124-Unnecessary Drugs | Thursday, June 4, 2009 |
| 127-Pressure Sores | Tuesday, June 9, 2009 |
| 135-Handling Falls | Friday, June 19, 2009 |
| 146-Handling Incontinence | Monday, July 6, 2009 |
| 158-Incontinence | Wednesday, July 22, 2009 |
| 165-Over Medicated | Friday, July 31, 2009 |
[We] first heard Clint speak at a VHCA seminar 1 year ago - took a suggestion and put it into practice - let staff hire staff - started this immediately after the session - so we finished the year lowering our turnover from 47.4% building wide to 29.7% - and reduced LNA turnover by 13% alone!! Staff very much are vested in new employees and their success is the veteran staff's goal now - much happier workplace as well - not constantly retraining.
-Rose Mary Mayhew