Here are past episodes tied to specific categories/keywords.
Select an episode listed below for further details regarding that specific episode and to hear the associated podcast.
Episodes matching Category Tag of: Customers
|20-Universal Access to Healthcare||Friday, January 9, 2009|
|27-No Excuse Policy||Tuesday, January 20, 2009|
|38-Satisfied vs Dazzled||Wednesday, February 4, 2009|
|40-Products vs Services||Friday, February 6, 2009|
|41-Difficult Customers||Monday, February 9, 2009|
|51-'Old' People||Monday, February 23, 2009|
|57-Alzheimers Breakthrough||Tuesday, March 3, 2009|
|66-Customer Service||Monday, March 16, 2009|
|71-Rules of 3||Monday, March 23, 2009|
|100-Adopt a Resident||Friday, May 1, 2009|
|105-Welcoming New Admissions||Friday, May 8, 2009|
|109-Surveyors As Customers||Thursday, May 14, 2009|
|111-Meals or Milkings||Monday, May 18, 2009|
|118-The Weekend in Long Term Care||Wednesday, May 27, 2009|
|124-Unnecessary Drugs||Thursday, June 4, 2009|
|127-Pressure Sores||Tuesday, June 9, 2009|
|135-Handling Falls||Friday, June 19, 2009|
|146-Handling Incontinence||Monday, July 6, 2009|
|158-Incontinence||Wednesday, July 22, 2009|
|165-Over Medicated||Friday, July 31, 2009|
I was introduced to Clint many years ago when he appeared at the ANHA mid year convention in Birmingham. I ordered several videotapes and shared them with my department heads. I could probably find them to be applicable today. Your BMG is more politically correct today than it was then.
I have enjoyed the daily "messages" since I started listening a few weeks ago. The "daily morning meeting" message made me take pause and think about the value of all those folks piled in our conference room. I move along a lot faster than before and I don't allow inane side bars.
I'm getting ready for today’s word, see you later.-David Johnston