Here are past episodes tied to specific categories/keywords.
Select an episode listed below for further details regarding that specific episode and to hear the associated podcast.
Episodes matching Category Tag of: Customers
Episode | Air Date |
---|---|
20-Universal Access to Healthcare | Friday, January 9, 2009 |
27-No Excuse Policy | Tuesday, January 20, 2009 |
38-Satisfied vs Dazzled | Wednesday, February 4, 2009 |
40-Products vs Services | Friday, February 6, 2009 |
41-Difficult Customers | Monday, February 9, 2009 |
51-'Old' People | Monday, February 23, 2009 |
57-Alzheimers Breakthrough | Tuesday, March 3, 2009 |
66-Customer Service | Monday, March 16, 2009 |
71-Rules of 3 | Monday, March 23, 2009 |
100-Adopt a Resident | Friday, May 1, 2009 |
105-Welcoming New Admissions | Friday, May 8, 2009 |
109-Surveyors As Customers | Thursday, May 14, 2009 |
111-Meals or Milkings | Monday, May 18, 2009 |
118-The Weekend in Long Term Care | Wednesday, May 27, 2009 |
124-Unnecessary Drugs | Thursday, June 4, 2009 |
127-Pressure Sores | Tuesday, June 9, 2009 |
135-Handling Falls | Friday, June 19, 2009 |
146-Handling Incontinence | Monday, July 6, 2009 |
158-Incontinence | Wednesday, July 22, 2009 |
165-Over Medicated | Friday, July 31, 2009 |
Hi,
I am an LPN for 16 years. I had worked in staff development for a short time, and frequently utilized some of your VHS series in our training. My Don loved them, as well as me. I have recently started listening to the Clintcast and love them as well. I really enjoy your down to earth, straight forward approach to healthcare, especially long term care. I enjoy listening and more than that I love all the information I receive. Thanks, and god bless, keep up the great work, it is appreciated!!!