Here are past episodes tied to specific categories/keywords.
Select an episode listed below for further details regarding that specific episode and to hear the associated podcast.
Episodes matching Category Tag of: Customers
|20-Universal Access to Healthcare|
|27-No Excuse Policy|
|38-Satisfied vs Dazzled|
|40-Products vs Services|
|71-Rules of 3|
|100-Adopt a Resident|
|105-Welcoming New Admissions|
|109-Surveyors As Customers|
|111-Meals or Milkings|
|118-The Weekend in Long Term Care|
It's nice to be able to access you via the internet. I can review issues, get a second "dose" as a reminder of interventions that truly work. I need frequent reminders when I've had that bad day, bad week, etc.-Kathy Balcom