Here are past episodes tied to specific categories/keywords.
Select an episode listed below for further details regarding that specific episode and to hear the associated podcast.
Episodes matching Category Tag of: Customers
|20-Universal Access to Healthcare|
|27-No Excuse Policy|
|38-Satisfied vs Dazzled|
|40-Products vs Services|
|71-Rules of 3|
|100-Adopt a Resident|
|105-Welcoming New Admissions|
|109-Surveyors As Customers|
|111-Meals or Milkings|
|118-The Weekend in Long Term Care|
[We] first heard Clint speak at a VHCA seminar 1 year ago - took a suggestion and put it into practice - let staff hire staff - started this immediately after the session - so we finished the year lowering our turnover from 47.4% building wide to 29.7% - and reduced LNA turnover by 13% alone!! Staff very much are vested in new employees and their success is the veteran staff's goal now - much happier workplace as well - not constantly retraining.-Rose Mary Mayhew