Clintcast Episode Detail

Episode#: 96
Title: Delivering The Unexpected
Description: Great customer service begins with the decision you make each day to go that little bit beyond the expected level of service to instead deliver the unexpected. Many customers already have low expectations of service from experience in the past, so a little extra effort can payoff not only in exceeding their expectations, but dazzling them, which often pays off even more!
Duration: 10:48
Categories: Personal
Listen Now:
Download: Download MP3 file

I love listening to Clint, he is motivating, and funny, "hits the nail on the head". It is a great program all staff should listen. Thanks

-Millie McCabe