Clintcast Episode Detail
| Episode#: | 71 |
| Title: | Rules of 3 |
| Description: | Healthcare is an area where most of our customers would prefer ‘not’ to be our customers. That being the case, providing excellent customer service is already a challenge. Clint shares his rules of 3 for helping to make a positive impact on the new customer admissions experience. |
| Duration: | 12:21 |
| Categories: | Customers |
| Listen Now: | |
| Download: | Download MP3 file |
[We] first heard Clint speak at a VHCA seminar 1 year ago - took a suggestion and put it into practice - let staff hire staff - started this immediately after the session - so we finished the year lowering our turnover from 47.4% building wide to 29.7% - and reduced LNA turnover by 13% alone!! Staff very much are vested in new employees and their success is the veteran staff's goal now - much happier workplace as well - not constantly retraining.
-Rose Mary Mayhew