Clintcast Episode Detail

Episode#: 71
Title: Rules of 3
Description: Healthcare is an area where most of our customers would prefer ‘not’ to be our customers. That being the case, providing excellent customer service is already a challenge. Clint shares his rules of 3 for helping to make a positive impact on the new customer admissions experience.
Duration: 12:21
Categories: Customers
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[We] first heard Clint speak at a VHCA seminar 1 year ago - took a suggestion and put it into practice - let staff hire staff - started this immediately after the session - so we finished the year lowering our turnover from 47.4% building wide to 29.7% - and reduced LNA turnover by 13% alone!! Staff very much are vested in new employees and their success is the veteran staff's goal now - much happier workplace as well - not constantly retraining.

-Rose Mary Mayhew