Clintcast Episode Detail

Episode#: 66
Title: Customer Service
Description: Today, Clint speaks again with Brian Lee of Custom Learning Systems Group regarding customer service. As they discuss, world-class customer satisfaction begins with world-class customer service at the level closest to the customer. This, in turn, translates into higher revenues, better employee recruitment/retention, smoother operations, etc. Empowering employees to deliver world-class service pays itself back many times over.
Duration: 13:22
Date Aired: Monday, March 16, 2009
Categories: Customers
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Clintcast provides some "sense" to a lot of nonsense and a refocusing when it's all too easy to lose focus and get mired down in alot of stuff! It helps to bring me back to why I went into this business. Many of the webcasts provide a basis for discussion among our department heads. We incorporated two items into our strategic plan-#1-peer review evaluations and #2 peer interview before hire. We have also discussed many, many more topics such as immediately discussing an employee's absence when they return to work-I used it and watched another department head use it. The quiet 15 minutes while listening also serves a stress reducer (levity and relaxing) so that I can tackle the rest of the day. Thanks a million! keep it up!

-Kathy Cianci