Clintcast Episode Detail

Episode#: 64
Title: Alumni Events
Description: A great technique for retaining your customers, or better still, having them spread the word about your products/services (recruiting new customers) is the use of Alumni Events. These opportunities to celebrate successes also provide a chance to capture further customer loyalty, survey info and feedback and morale boosting (for you and your staff, as well as them). It also provides a gauge by which you can measure your current customer satisfaction effectiveness.
Duration: 11:06
Categories: Marketing
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Thank you. It is like a series of booster shots. I have heard Clint and several of the speakers from your organization over the past several years and find these Clintcasts as refresher courses to reinforce the positive attitude I experience when I have left the programs. -With gratitude. AZ

-Ardene Zion