Clintcast Episode Detail

Episode#: 51
Title: 'Old' People
Description: For most of our listeners in healthcare, they are in the 'people' business. Specifically, 'old' people are the focus of their customer service skills. To this end, it is critical for us to develop a keen understanding of our customers' values, history & viewpoints so we can better frame our service to their needs without the desire to try to 'change' our customers to meet our own needs and values.
Duration: 10:40
Date Aired: Monday, February 23, 2009
Categories: Customers
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Every since my director and I met you at our MAHAP Conference in Lansing last fall. First we were talking about you to all our access staff and now thanks to we are listening to you. I 'll be in my office and staff will walk by and say "who is that guy?" and after they stop and listen they're hooked. I am at a time in my career when your humor and good advise keeps the energy flowing!

-Barb Lahti