Clintcast Episode Detail

Episode#: 51
Title: 'Old' People
Description: For most of our listeners in healthcare, they are in the 'people' business. Specifically, 'old' people are the focus of their customer service skills. To this end, it is critical for us to develop a keen understanding of our customers' values, history & viewpoints so we can better frame our service to their needs without the desire to try to 'change' our customers to meet our own needs and values.
Duration: 10:40
Categories: Customers
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From the first time I attended your seminar at FHCA I have been a big fan. I love the idea of getting a daily dose of Clint. I hope you will continue to provide these podcasts it is as necessary as a cup of coffee! Thanks and keep us informed!!

-JoAnn Westbrook