Clintcast Episode Detail

Episode#: 51
Title: 'Old' People
Description: For most of our listeners in healthcare, they are in the 'people' business. Specifically, 'old' people are the focus of their customer service skills. To this end, it is critical for us to develop a keen understanding of our customers' values, history & viewpoints so we can better frame our service to their needs without the desire to try to 'change' our customers to meet our own needs and values.
Duration: 10:40
Date Aired: Monday, February 23, 2009
Categories: Customers
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I love listening to Clint, he is motivating, and funny, "hits the nail on the head". It is a great program all staff should listen. Thanks

-Millie McCabe