Clintcast Episode Detail

Episode#: 49
Title: 7 Sets up 17
Description: In healthcare, our customer service goal is to deliver a full 24 hours of quality care. The reality is that out of these 24 hours, 7 hours specifically usually have a profound effect on the effectiveness of the other 17. How we manage our organizations during these critical 7 hours can lead to drastic improvements (or setbacks) in terms of the entire day. Clint gives some insights on how to make these 7 hours pay off.
Duration: 11:01
Date Aired: Thursday, February 19, 2009
Categories: Leadership/Management
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Hi,
I am an LPN for 16 years. I had worked in staff development for a short time, and frequently utilized some of your VHS series in our training. My Don loved them, as well as me. I have recently started listening to the Clintcast and love them as well. I really enjoy your down to earth, straight forward approach to healthcare, especially long term care. I enjoy listening and more than that I love all the information I receive. Thanks, and god bless, keep up the great work, it is appreciated!!!

-Tammy Sosnoski