Clintcast Episode Detail

Episode#: 46
Title: Answer the Phone
Description: Few things can improve your customer service as much as picking up the phone properly. Our society has gotten more and more complacent about phone communications, and yet, it is still the primary means by which our customers (and their money) reach us. We must ensure that we have a consistent, measurable strategy for answering our phones across the organization that not only sets the proper tone for interaction with our customers, but also establishes clear, timely and accurate communication with them.
Duration: 11:47
Date Aired: Monday, February 16, 2009
Categories: Teaming
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I have enjoyed Clint for the last 25 years. He is always entertaining and right on point. It has made a difference in my day to day involvement with residents, families and staff. Keep up the great work.

-Geoffrey Henry