Clintcast Episode Detail

Episode#: 41
Title: Difficult Customers
Description: Difficult customers are a problem we all encounter in life. How we choose to deal with them is key to our customer service skills. Clint discusses techniques for engaging and managing these customers and creating positive outcomes that help reduce/eliminate the customer's need to escalate into a bigger problem customer, and maybe even make a them nicer customer to deal with.
Duration: 11:14
Date Aired: Monday, February 9, 2009
Categories: Customers
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Clintcast is a great way to break up your day and get great insight to many issues involving the healthcare industry. I look forward to reading and listening to Clint every chance I get...What a motivator! We all need a "little" Clint to brighten our day!

-Carol Gomeringer