Clintcast Episode Detail

Episode#: 41
Title: Difficult Customers
Description: Difficult customers are a problem we all encounter in life. How we choose to deal with them is key to our customer service skills. Clint discusses techniques for engaging and managing these customers and creating positive outcomes that help reduce/eliminate the customer's need to escalate into a bigger problem customer, and maybe even make a them nicer customer to deal with.
Duration: 11:14
Date Aired: Monday, February 9, 2009
Categories: Customers
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It's nice to be able to access you via the internet. I can review issues, get a second "dose" as a reminder of interventions that truly work. I need frequent reminders when I've had that bad day, bad week, etc.

-Kathy Balcom