Clintcast Episode Detail

Episode#: 41
Title: Difficult Customers
Description: Difficult customers are a problem we all encounter in life. How we choose to deal with them is key to our customer service skills. Clint discusses techniques for engaging and managing these customers and creating positive outcomes that help reduce/eliminate the customer's need to escalate into a bigger problem customer, and maybe even make a them nicer customer to deal with.
Duration: 11:14
Categories: Customers
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Clint, thanks for your insight into team building and motivation. I have used your ideas and suggestions with my team in the hospital laboratory and also with my team on the "outside" in my direct selling business. Your messages apply to all areas of life and work, not just in healthcare! I'm so glad you started the website and I like the daily podcasts. We all need to be motivated every day, especially in today's world. Thanks again.

-Luann France-Bryant