Clintcast Episode Detail

Episode#: 38
Title: Satisfied vs Dazzled
Description: There is a tremendous difference between satisfying a customer and dazzling them. Despite any environmental factors/product features/etc that are initially impressive, the best way to dazzle ultimately comes down to our interactions with people! Clint shares his thoughts on how and why we need to hone our skills at delivering dazzling services and behaviors.
Duration: 10:54
Date Aired: Wednesday, February 4, 2009
Categories: Customers
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I'm hooked! I've introduced Clintcast to my supervisors and they love it. I've taken 15 minutes out of our meeting to listen to one of your podcasts. I've even sent invitations to other managers in the healthcare field and have received many positive responses for sending such an awesome tool. Clint is very motivational and puts a lot of things into perspective. Keep up the great work. Thanks Clint!

-Lisa Bohlman