Clintcast Episode Detail

Episode#: 27
Title: No Excuse Policy
Description: The first step in putting the customers of our work first and foremost is the personal adoption of a No Excuse Policy. What does this entail? Clint will fill you in on the details to this key skill which we each must master in our daily work.
Duration: 11:40
Date Aired: Tuesday, January 20, 2009
Categories: Customers
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Every since my director and I met you at our MAHAP Conference in Lansing last fall. First we were talking about you to all our access staff and now thanks to Clintcast.com we are listening to you. I 'll be in my office and staff will walk by and say "who is that guy?" and after they stop and listen they're hooked. I am at a time in my career when your humor and good advise keeps the energy flowing!

-Barb Lahti