|Description:||The healthcare profession is all about customer service. One area of delivering this service deals with handling incontinence. Aside from the basic service, regulatory and dignity issues, taking a strong stance on delivering excellence service in this area also benefits the organization and the employees as well. Learn how today!|
|Download:||Download MP3 file|
I was introduced to Clint many years ago when he appeared at the ANHA mid year convention in Birmingham. I ordered several videotapes and shared them with my department heads. I could probably find them to be applicable today. Your BMG is more politically correct today than it was then.
I have enjoyed the daily "messages" since I started listening a few weeks ago. The "daily morning meeting" message made me take pause and think about the value of all those folks piled in our conference room. I move along a lot faster than before and I don't allow inane side bars.
I'm getting ready for today’s word, see you later.-David Johnston