Episode#: | 146 |
Title: | Handling Incontinence |
Description: | The healthcare profession is all about customer service. One area of delivering this service deals with handling incontinence. Aside from the basic service, regulatory and dignity issues, taking a strong stance on delivering excellence service in this area also benefits the organization and the employees as well. Learn how today! |
Duration: | 10:51 |
Date Aired: | Monday, July 6, 2009 |
Categories: | Customers |
Listen Now: | |
Download: | Download MP3 file |
It's nice to be able to access you via the internet. I can review issues, get a second "dose" as a reminder of interventions that truly work. I need frequent reminders when I've had that bad day, bad week, etc.
-Kathy Balcom