|The Weekend in Long Term Care
|While many facilities may have great customer service during the week (especially during business hours), sometimes the hours on the weekend tend to suffer a bit due to issues such as staff, budget, transportation, etc. It is very important to make sure that great customer service takes place 24/7. Here are some items to consider!
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I was introduced to Clint many years ago when he appeared at the ANHA mid year convention in Birmingham. I ordered several videotapes and shared them with my department heads. I could probably find them to be applicable today. Your BMG is more politically correct today than it was then.
I have enjoyed the daily "messages" since I started listening a few weeks ago. The "daily morning meeting" message made me take pause and think about the value of all those folks piled in our conference room. I move along a lot faster than before and I don't allow inane side bars.
I'm getting ready for today’s word, see you later.-David Johnston