Clintcast Episode Detail
| Episode#: | 118 |
| Title: | The Weekend in Long Term Care |
| Description: | While many facilities may have great customer service during the week (especially during business hours), sometimes the hours on the weekend tend to suffer a bit due to issues such as staff, budget, transportation, etc. It is very important to make sure that great customer service takes place 24/7. Here are some items to consider! |
| Duration: | 10:24 |
| Date Aired: | Wednesday, May 27, 2009 |
| Categories: | Customers |
| Listen Now: | |
| Download: | Download MP3 file |
Clintcast provides some "sense" to a lot of nonsense and a refocusing when it's all too easy to lose focus and get mired down in alot of stuff! It helps to bring me back to why I went into this business. Many of the webcasts provide a basis for discussion among our department heads. We incorporated two items into our strategic plan-#1-peer review evaluations and #2 peer interview before hire. We have also discussed many, many more topics such as immediately discussing an employee's absence when they return to work-I used it and watched another department head use it. The quiet 15 minutes while listening also serves a stress reducer (levity and relaxing) so that I can tackle the rest of the day. Thanks a million! keep it up!
-Kathy Cianci