Clintcast Episode Detail

Episode#: 111
Title: Meals or Milkings
Description: One issue that healthcare must deal with everyday is the dining experience. It can dominate the day's various activities. More so, if breakfast doesn't go well, often the rest of the day is spent trying to recover. Clint elaborates on ways to turn these key hours to your advantage as well as to provide better customer service to begin with, so mealtimes don't turn into ‘milkings’.
Duration: 10:42
Categories: Customers
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Clintcast provides some "sense" to a lot of nonsense and a refocusing when it's all too easy to lose focus and get mired down in alot of stuff! It helps to bring me back to why I went into this business. Many of the webcasts provide a basis for discussion among our department heads. We incorporated two items into our strategic plan-#1-peer review evaluations and #2 peer interview before hire. We have also discussed many, many more topics such as immediately discussing an employee's absence when they return to work-I used it and watched another department head use it. The quiet 15 minutes while listening also serves a stress reducer (levity and relaxing) so that I can tackle the rest of the day. Thanks a million! keep it up!

-Kathy Cianci