|Meals or Milkings
|One issue that healthcare must deal with everyday is the dining experience. It can dominate the day's various activities. More so, if breakfast doesn't go well, often the rest of the day is spent trying to recover. Clint elaborates on ways to turn these key hours to your advantage as well as to provide better customer service to begin with, so mealtimes don't turn into ‘milkings’.
|Download MP3 file
I was introduced to Clint many years ago when he appeared at the ANHA mid year convention in Birmingham. I ordered several videotapes and shared them with my department heads. I could probably find them to be applicable today. Your BMG is more politically correct today than it was then.
I have enjoyed the daily "messages" since I started listening a few weeks ago. The "daily morning meeting" message made me take pause and think about the value of all those folks piled in our conference room. I move along a lot faster than before and I don't allow inane side bars.
I'm getting ready for today’s word, see you later.-David Johnston