Clintcast Episode Detail
| Episode#: | 109 |
| Title: | Surveyors As Customers |
| Description: | Many organizations are crippled in fear of the survey - and the personnel that represent it - the surveyors. Today, Clint suggests a tactic for dealing with this issue - treat the surveyors like customers! Surveyors of one type or another are a fact of the healthcare business forevermore. Thus, stop worrying and embrace them instead - you might be surprised! |
| Duration: | 10:31 |
| Date Aired: | Thursday, May 14, 2009 |
| Categories: | Customers |
| Listen Now: | |
| Download: | Download MP3 file |
It's nice to be able to access you via the internet. I can review issues, get a second "dose" as a reminder of interventions that truly work. I need frequent reminders when I've had that bad day, bad week, etc.
-Kathy Balcom