Clintcast Episode Detail

Episode#: 109
Title: Surveyors As Customers
Description: Many organizations are crippled in fear of the survey - and the personnel that represent it - the surveyors. Today, Clint suggests a tactic for dealing with this issue - treat the surveyors like customers! Surveyors of one type or another are a fact of the healthcare business forevermore. Thus, stop worrying and embrace them instead - you might be surprised!
Duration: 10:31
Categories: Customers
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Thank you. It is like a series of booster shots. I have heard Clint and several of the speakers from your organization over the past several years and find these Clintcasts as refresher courses to reinforce the positive attitude I experience when I have left the programs. -With gratitude. AZ

-Ardene Zion