Clintcast Episode Detail
| Episode#: | 100 |
| Title: | Adopt a Resident |
| Description: | In continuing discussion regarding ‘passing the survey’, one particularly helpful tactic that is effective in improving customer service, even beyond the survey, is an ‘Adopt a Resident’ program. This helps to elevate your customer care from interdisciplinary to trans-disciplinary - a major success! |
| Duration: | 10:27 |
| Date Aired: | Friday, May 1, 2009 |
| Categories: | Customers |
| Listen Now: | |
| Download: | Download MP3 file |
Clintcast provides some "sense" to a lot of nonsense and a refocusing when it's all too easy to lose focus and get mired down in alot of stuff! It helps to bring me back to why I went into this business. Many of the webcasts provide a basis for discussion among our department heads. We incorporated two items into our strategic plan-#1-peer review evaluations and #2 peer interview before hire. We have also discussed many, many more topics such as immediately discussing an employee's absence when they return to work-I used it and watched another department head use it. The quiet 15 minutes while listening also serves a stress reducer (levity and relaxing) so that I can tackle the rest of the day. Thanks a million! keep it up!
-Kathy Cianci