Clintcast Episode Detail

Episode#: 100
Title: Adopt a Resident
Description: In continuing discussion regarding ‘passing the survey’, one particularly helpful tactic that is effective in improving customer service, even beyond the survey, is an ‘Adopt a Resident’ program. This helps to elevate your customer care from interdisciplinary to trans-disciplinary - a major success!
Duration: 10:27
Date Aired: Friday, May 1, 2009
Categories: Customers
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I was introduced to Clint many years ago when he appeared at the ANHA mid year convention in Birmingham. I ordered several videotapes and shared them with my department heads. I could probably find them to be applicable today. Your BMG is more politically correct today than it was then.

I have enjoyed the daily "messages" since I started listening a few weeks ago. The "daily morning meeting" message made me take pause and think about the value of all those folks piled in our conference room. I move along a lot faster than before and I don't allow inane side bars.

I'm getting ready for today’s word, see you later.

-David Johnston