|Title:||Adopt a Resident|
|Description:||In continuing discussion regarding ‘passing the survey’, one particularly helpful tactic that is effective in improving customer service, even beyond the survey, is an ‘Adopt a Resident’ program. This helps to elevate your customer care from interdisciplinary to trans-disciplinary - a major success!|
|Date Aired:||Friday, May 1, 2009|
|Download:||Download MP3 file|
I was introduced to Clint many years ago when he appeared at the ANHA mid year convention in Birmingham. I ordered several videotapes and shared them with my department heads. I could probably find them to be applicable today. Your BMG is more politically correct today than it was then.
I have enjoyed the daily "messages" since I started listening a few weeks ago. The "daily morning meeting" message made me take pause and think about the value of all those folks piled in our conference room. I move along a lot faster than before and I don't allow inane side bars.
I'm getting ready for today’s word, see you later.-David Johnston