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Here are past episodes tied to specific categories/keywords.

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Episodes matching Category Tag of: Customers

Episode Air Date
341-The Slam Monday, April 5, 2010
345-Service Standards Friday, April 9, 2010
356-Oh No, Another Admission Monday, April 26, 2010
365-The Nightmare Customer Friday, May 7, 2010
367-Culture Change Tuesday, May 11, 2010
379-Readmissions To Hospitals Thursday, May 27, 2010

It's nice to be able to access you via the internet. I can review issues, get a second "dose" as a reminder of interventions that truly work. I need frequent reminders when I've had that bad day, bad week, etc.

-Kathy Balcom