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Here are past episodes tied to specific categories/keywords.

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Episodes matching Category Tag of: Customers

Episode Air Date
169-MR-DD Services Thursday, August 6, 2009
170-Handling Aggressive Customers Friday, August 7, 2009
184-The Customer Experience Thursday, August 27, 2009
190-Handling Difficult Families Friday, September 4, 2009
197-I Have The Time Tuesday, September 15, 2009
229-Preparation For Difficult Families Thursday, October 29, 2009
230-Common Purpose Friday, October 30, 2009
233-Rapid Cycle Scripting Practice Wednesday, November 4, 2009
237-Technology Revisited Tuesday, November 10, 2009
245-The New Healthcare Customer Friday, November 20, 2009
249-The Great Holiday Weekend Thursday, November 26, 2009
252-The Hand Tuesday, December 1, 2009
257-The Customer Experience Tuesday, December 8, 2009
261-Great People Monday, December 14, 2009
282-Graduation Tuesday, January 12, 2010
287-Respectful Passing Tuesday, January 19, 2010
310-Customized Concierge Service Friday, February 19, 2010
315-Paul Collins Friday, February 26, 2010
323-It's About Them Wednesday, March 10, 2010
333-Your First Job Wednesday, March 24, 2010

Every since my director and I met you at our MAHAP Conference in Lansing last fall. First we were talking about you to all our access staff and now thanks to Clintcast.com we are listening to you. I 'll be in my office and staff will walk by and say "who is that guy?" and after they stop and listen they're hooked. I am at a time in my career when your humor and good advise keeps the energy flowing!

-Barb Lahti