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Here are past episodes tied to specific categories/keywords.

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Episodes matching Category Tag of: Customers

Episode Air Date
20-Universal Access to Healthcare Friday, January 9, 2009
27-No Excuse Policy Tuesday, January 20, 2009
38-Satisfied vs Dazzled Wednesday, February 4, 2009
40-Products vs Services Friday, February 6, 2009
41-Difficult Customers Monday, February 9, 2009
51-'Old' People Monday, February 23, 2009
57-Alzheimers Breakthrough Tuesday, March 3, 2009
66-Customer Service Monday, March 16, 2009
71-Rules of 3 Monday, March 23, 2009
100-Adopt a Resident Friday, May 1, 2009
105-Welcoming New Admissions Friday, May 8, 2009
109-Surveyors As Customers Thursday, May 14, 2009
111-Meals or Milkings Monday, May 18, 2009
118-The Weekend in Long Term Care Wednesday, May 27, 2009
124-Unnecessary Drugs Thursday, June 4, 2009
127-Pressure Sores Tuesday, June 9, 2009
135-Handling Falls Friday, June 19, 2009
146-Handling Incontinence Monday, July 6, 2009
158-Incontinence Wednesday, July 22, 2009
165-Over Medicated Friday, July 31, 2009

Hi,
I am an LPN for 16 years. I had worked in staff development for a short time, and frequently utilized some of your VHS series in our training. My Don loved them, as well as me. I have recently started listening to the Clintcast and love them as well. I really enjoy your down to earth, straight forward approach to healthcare, especially long term care. I enjoy listening and more than that I love all the information I receive. Thanks, and god bless, keep up the great work, it is appreciated!!!

-Tammy Sosnoski