Clintcast Episode Detail

Episode#: 96
Title: Delivering The Unexpected
Description: Great customer service begins with the decision you make each day to go that little bit beyond the expected level of service to instead deliver the unexpected. Many customers already have low expectations of service from experience in the past, so a little extra effort can payoff not only in exceeding their expectations, but dazzling them, which often pays off even more!
Duration: 10:48
Date Aired: Monday, April 27, 2009
Categories: Personal
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I'm hooked! I've introduced Clintcast to my supervisors and they love it. I've taken 15 minutes out of our meeting to listen to one of your podcasts. I've even sent invitations to other managers in the healthcare field and have received many positive responses for sending such an awesome tool. Clint is very motivational and puts a lot of things into perspective. Keep up the great work. Thanks Clint!

-Lisa Bohlman