Clintcast Episode Detail

Episode#: 64
Title: Alumni Events
Description: A great technique for retaining your customers, or better still, having them spread the word about your products/services (recruiting new customers) is the use of Alumni Events. These opportunities to celebrate successes also provide a chance to capture further customer loyalty, survey info and feedback and morale boosting (for you and your staff, as well as them). It also provides a gauge by which you can measure your current customer satisfaction effectiveness.
Duration: 11:06
Date Aired: Thursday, March 12, 2009
Categories: Marketing
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From the first time I attended your seminar at FHCA I have been a big fan. I love the idea of getting a daily dose of Clint. I hope you will continue to provide these podcasts it is as necessary as a cup of coffee! Thanks and keep us informed!!

-JoAnn Westbrook