Clintcast Episode Detail

Episode#: 61
Title: About Brian Lee
Description: Today, Clint chats with Brian Lee, a fellow colleague and speaker in the healthcare profession. They discuss customer service in relation to employee recruiting and retention, given the coming healthcare program of HCAHPS. As Brian elaborates, employee morale drives positive outcomes in patient satisfaction, which he relates to the HCAHPS and similar performance measures.
Duration: 12:36
Date Aired: Monday, March 9, 2009
Categories: Leadership/Management
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Every since my director and I met you at our MAHAP Conference in Lansing last fall. First we were talking about you to all our access staff and now thanks to Clintcast.com we are listening to you. I 'll be in my office and staff will walk by and say "who is that guy?" and after they stop and listen they're hooked. I am at a time in my career when your humor and good advise keeps the energy flowing!

-Barb Lahti