Clintcast Episode Detail

Episode#: 46
Title: Answer the Phone
Description: Few things can improve your customer service as much as picking up the phone properly. Our society has gotten more and more complacent about phone communications, and yet, it is still the primary means by which our customers (and their money) reach us. We must ensure that we have a consistent, measurable strategy for answering our phones across the organization that not only sets the proper tone for interaction with our customers, but also establishes clear, timely and accurate communication with them.
Duration: 11:47
Date Aired: Monday, February 16, 2009
Categories: Teaming
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Clintcast provides some "sense" to a lot of nonsense and a refocusing when it's all too easy to lose focus and get mired down in alot of stuff! It helps to bring me back to why I went into this business. Many of the webcasts provide a basis for discussion among our department heads. We incorporated two items into our strategic plan-#1-peer review evaluations and #2 peer interview before hire. We have also discussed many, many more topics such as immediately discussing an employee's absence when they return to work-I used it and watched another department head use it. The quiet 15 minutes while listening also serves a stress reducer (levity and relaxing) so that I can tackle the rest of the day. Thanks a million! keep it up!

-Kathy Cianci