Clintcast Episode Detail

Episode#: 38
Title: Satisfied vs Dazzled
Description: There is a tremendous difference between satisfying a customer and dazzling them. Despite any environmental factors/product features/etc that are initially impressive, the best way to dazzle ultimately comes down to our interactions with people! Clint shares his thoughts on how and why we need to hone our skills at delivering dazzling services and behaviors.
Duration: 10:54
Date Aired: Wednesday, February 4, 2009
Categories: Customers
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I was introduced to Clint many years ago when he appeared at the ANHA mid year convention in Birmingham. I ordered several videotapes and shared them with my department heads. I could probably find them to be applicable today. Your BMG is more politically correct today than it was then.

I have enjoyed the daily "messages" since I started listening a few weeks ago. The "daily morning meeting" message made me take pause and think about the value of all those folks piled in our conference room. I move along a lot faster than before and I don't allow inane side bars.

I'm getting ready for today’s word, see you later.

-David Johnston