Clintcast Episode Detail

Episode#: 146
Title: Handling Incontinence
Description: The healthcare profession is all about customer service. One area of delivering this service deals with handling incontinence. Aside from the basic service, regulatory and dignity issues, taking a strong stance on delivering excellence service in this area also benefits the organization and the employees as well. Learn how today!
Duration: 10:51
Date Aired: Monday, July 6, 2009
Categories: Customers
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[We] first heard Clint speak at a VHCA seminar 1 year ago - took a suggestion and put it into practice - let staff hire staff - started this immediately after the session - so we finished the year lowering our turnover from 47.4% building wide to 29.7% - and reduced LNA turnover by 13% alone!! Staff very much are vested in new employees and their success is the veteran staff's goal now - much happier workplace as well - not constantly retraining.

-Rose Mary Mayhew