Clintcast Episode Detail

Episode#: 100
Title: Adopt a Resident
Description: In continuing discussion regarding ‘passing the survey’, one particularly helpful tactic that is effective in improving customer service, even beyond the survey, is an ‘Adopt a Resident’ program. This helps to elevate your customer care from interdisciplinary to trans-disciplinary - a major success!
Duration: 10:27
Date Aired: Friday, May 1, 2009
Categories: Customers
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It's nice to be able to access you via the internet. I can review issues, get a second "dose" as a reminder of interventions that truly work. I need frequent reminders when I've had that bad day, bad week, etc.

-Kathy Balcom